Effective Date: April 9, 2026
Last Updated: April 13, 2026
Services America LLC ("Services America," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://servicesamerica.com (the "Site"), use our services, or communicate with us by phone, email, or text message (SMS/MMS).
By accessing the Site or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit, including:
- Name, business name, and job title
- Email address, mailing address, and phone number (mobile and landline)
- Service interests, project details, and budget information
- Communications you send to us (form submissions, emails, chat messages, SMS)
- Payment and billing information (processed through secure third-party processors)
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address, browser type, device identifiers, and operating system
- Pages viewed, time spent on pages, and referring URLs
- Cookies, pixels, and similar tracking technologies
- Geolocation data (general region only, unless you opt in to precise location)
1.3 Information from Third Parties
We may receive information from analytics providers (such as Google Analytics) and publicly available sources. We use HighLevel/GoHighLevel as our CRM and SMS delivery platform to manage communications with contacts who have directly opted in with us.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, quote requests, and customer service questions
- Provide, operate, and improve our marketing, web, SEO, chatbot, and video services
- Send appointment reminders, service updates, and account notifications
- Send marketing and promotional communications (where permitted by law)
- Process payments and manage billing
- Comply with legal obligations and enforce our Terms and Conditions
- Detect, prevent, and address fraud, abuse, or security issues
3. SMS / Text Messaging Program
By providing your mobile phone number to Services America LLC and opting in, you agree to receive text messages (SMS/MMS) from us. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
3.1 Consent and Opt-In
We only send SMS messages to individuals who have expressly opted in to receive them. Consent is obtained through one of the following methods:
- Submitting a web form on our Site that contains clear SMS opt-in language and a checkbox
- Texting a keyword to our designated number
- Verbally agreeing during a phone call (documented in our records)
- Signing a written agreement that includes SMS consent language
Consent to receive SMS messages is not a condition of purchasing any goods or services.
3.2 Types of Messages You May Receive
- Conversational messages: Replies to your inquiries and customer service communications
- Appointment reminders and confirmations
- Account and service notifications: Updates about your project, invoice, or service status
- Promotional messages: Offers, new service announcements, and marketing content (only if you opted in to marketing)
3.3 Message Frequency
Message frequency varies based on your interactions with us and the type of messages you have opted in to receive. You may receive anywhere from occasional messages to several messages per week.
3.4 Opt-Out
You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send a one-time confirmation message and you will not receive further SMS messages from that program. To rejoin, reply START or sign up again through one of our opt-in channels.
3.5 Help
For help, reply HELP to any message, email us at support@servicesamerica.com, or call us at the number listed on our Site.
3.6 Carriers and Liability
Carriers (including but not limited to AT&T, Verizon, T-Mobile, and their affiliates) are not liable for delayed or undelivered messages. Message and data rates may apply based on your wireless plan.
3.7 No Sharing of Mobile Information with Third Parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories listed in Section 4 (How We Share Your Information) exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as our SMS platform provider (HighLevel/GoHighLevel) and customer service vendors, is permitted solely to deliver the messages you have opted in to receive. These subcontractors are contractually prohibited from using your mobile information for their own marketing purposes.
Services America LLC does not sell, rent, or lease mobile phone numbers or SMS consent information under any circumstances.
4. How We Share Your Information
Note: As stated in Section 3.7, mobile phone numbers and SMS opt-in consent data are excluded from all sharing categories below and are never shared with third parties or affiliates for marketing or promotional purposes.
We may share your information with:
- Service providers who perform services on our behalf (hosting, CRM, email delivery, SMS delivery, payment processing, analytics) under contractual confidentiality obligations
- Legal and regulatory authorities when required by law, subpoena, or court order
- Business successors in connection with a merger, acquisition, or sale of assets
- With your consent, in any other circumstance you authorize
We do not sell your personal information.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for the duration of your participation and for a reasonable period thereafter to demonstrate compliance.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Withdraw consent at any time
- Lodge a complaint with a regulatory authority
To exercise these rights, contact us at support@servicesamerica.com.
9. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this Policy reflects the most recent version. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Services America LLC
Alexandria, Virginia
Email: support@servicesamerica.com
Website: https://servicesamerica.com